Introducing Your IT Help Desk Team
Meet the squad of tech-savvy folks who are here to help guide you through all things related to Information Technology.
Technology is best when it’s working properly, and the absolute worst when it’s not. Either way, it’s an essential part of our every day. So, who do you call when you’re locked out of your computer, you can’t connect to VPN or you’ve received an e-mail that seems a little “phishy”? You call your Olympic Steel IT Help Desk team!
Our IT (Information Technology) Help Desk Team consists of four tech-savvy individuals who are your first point of contact for all things IT. From resetting passwords to configuring printers, our Tech Team can do it all. But who exactly is behind all the phone calls and e-mails? Allow us to introduce you to the Team.
Mike Thompson, Desktop Support Sr.
Mike started at Olympic Steel in 2008 as a contractor with means to hire. He’s always been in the service industry, from an over-the-counter repairman to a traveling technician. While working in the automotive industry, he wanted to try something new and chose an opportunity to enter the steel industry. Now, Mike is a PC technician who handles imaging, repairing and configuring laptops and desktops.
What can you go to Mike for? “When the Help Desk first support cannot resolve an issue related to desktop support, it’ll get escalated to me and I’ll reach out to the person who submitted the support ticket.”
Nicholas Colvin, IT Support Center Specialist
Nick came to Olympic Steel in 2017 as a part-time employee. At the time, he was still a student at Cuyahoga Community College and found Olympic Steel to be the perfect place to get experience in his field of study. Before coming to Olympic, Nick worked part-time in an IT department for a clinic that treated developmental disabilities. Now, he works directly with Sarah Davis and Mike Thompson for Help Desk and PC Support.
What can you go to Nick for? “Since I receive calls and emails directed at the IT Help Desk, they can come to me for pretty much any IT hardware and software issue. If I can’t solve it myself, I will route their issue to the person who can!”
Sarah Davis, Support Center Specialist
Sarah came to OSI in April of 2007. She has held the Support Center position for the 15 years (16 years in April of 2023) she has been with OSI. She previously was at Penton Media where she worked on their Help Desk for almost 7 years. She quickly picked up on many of the skills needed to help resolve issues over the phone for individuals with IT problems. She now works with Nick Colvin as her backup to support OSI on an IT related level.
What can you go to Sarah for? “The OSI Support Center is the first stop for IT related issues. It is also first stop for orders of tags, ribbons and some envelopes. If I am unable to resolve your issue, I will try to find out who can as quickly as possible and route a ticket their direction.”
Kevin Wiley, Support Center Manager
Kevin accepted a position as one of Olympic Steel’s Systems Administrators in 2007. Prior to that, Kevin worked in claims, customer service and IT for a health insurance company. He now manages the Support Center staff and provides support for some of Olympic’s software systems.
What can you go to Kevin for? “The Support Center is the first level of support for IT related issues, if we are unable to resolve the issue at our level, we will forward it on to the proper IT group for resolution.”
Whatever you may need, our IT Help Desk Team will either resolve your issue or route you to the person who can. They’re here to make sure the resources provided to you (hardware, software or otherwise) is doing what it’s supposed to do. Be sure to write down their contact info listed below and keep it handy for when need IT Support.
